About Jenny Mackintosh

I am an assistant in public relations and social media coordinator living in the greater Boston area. I currently work for Boston University's Department of Public Relations.

My areas of expertise include:
  • Community building
  • Online conversation facilitation and moderation
  • Partnership negotiation and management
  • Using social tools to generate brand awareness on the web
  • Analyzing and improving user experience on a site
My areas of particular interest are:
  • The effects of online conversation on purchasing decisions ("the ROI of social media")
  • Community management as a career and its applicable skill sets
  • Cultivating a brand online as an integrated entity with the overall marketing/PR strategy
  • The implementation of a formalized social media plan for the organization
  • Social networking within the organization
My skills include:
  • Proficiency in web metrics and business intelligence tools including Hitbox, DART for Publishers (DoubleClick), Cognos and Google Analytics
  • Knowledge of context and etiquette for B2B and B2C messaging on a variety of social platforms (Twitter, LinkedIn, StumbleUpon, Ning, Google Reader, et al.)
  • Wordpress platform -- authoring and administration
  • HTML and CSS
  • Microsoft Office Suite